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Privacy Policy

Privacy Policy

Effective Date: August 21, 2025
Last Updated: August 21, 2025

1. Introduction

Osage Learning LLC ("we," "us," or "our"), is committed to protecting your privacy and the privacy of the students who use our educational platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Company Address:
Osage Learning LLC
3 Destiny Way
Turner, ME 04282 USA
Contact: info@osagelearning.com

2. Information We Collect

2.1 Parent/Guardian Account Information

When you create an account, we collect:

  • Name and email address

  • Payment information (processed by our third-party payment processor)

  • Account preferences and settings

  • Communication preferences

2.2 Student Information

For each student login created under your account, we may collect:

  • Student name or identifier (as provided by you)

  • Learning module preferences and settings

  • Accommodation settings selected by the parent

2.3 Educational Performance Data

During use of our learning modules, we automatically collect:

  • Time spent using the platform and individual modules

  • Answers provided to educational activities

  • Accommodations used during learning sessions

  • Response times to questions and activities

  • Progress through learning modules

  • Performance metrics related to educational activities

  • Technical data necessary for platform functionality

2.4 Technical Information

We automatically collect certain technical information, including:

  • IP address and general location information

  • Browser type and version

  • Device information and operating system

  • Pages visited and features used

  • Date and time of access

  • Technical errors or issues encountered

3. How We Use Your Information

3.1 Providing Our Services

We use collected information to:

  • Provide access to our educational platform

  • Customize learning experiences based on accommodation needs

  • Track student progress and generate performance analytics

  • Process payments and manage subscriptions

  • Provide customer support

  • Communicate with you about your account and our services

3.2 Improving Our Services

We use aggregated, de-identified data to:

  • Improve our educational methodologies

  • Enhance platform functionality

  • Develop new features and modules

  • Conduct research on educational effectiveness

3.3 Legal and Safety Purposes

We may use information to:

  • Comply with applicable laws and regulations

  • Protect the rights, property, or safety of our company, users, or others

  • Enforce our Terms of Service

  • Respond to legal process or government requests

4. How We Share Your Information

4.1 No Data Sharing with Third Parties

We do not sell, trade, or otherwise transfer your personal information or student data to third parties for commercial purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Payment processors (who receive only payment information necessary to process transactions)

  • Cloud hosting providers (who store data securely on our behalf)

  • Customer support tools

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose information when required by law, such as to comply with a subpoena or similar legal process. However, we will make reasonable efforts to notify you of such requests unless prohibited by law.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of that transaction.

5. Children's Privacy (COPPA Compliance)

5.1 Parental Consent

We comply with the Children's Online Privacy Protection Act (COPPA). If your child is under 13 years of age, we rely on your consent as the parent or guardian to collect and use information from your child.

5.2 Information from Children Under 13

For children under 13, we collect only the educational performance data described in Section 2.3, and only with your consent as the parent or guardian.

5.3 Parental Rights

As a parent or guardian, you have the right to:

  • Review the personal information we have collected from your child

  • Request that we delete your child's personal information

  • Refuse to permit further collection or use of your child's information

To exercise these rights, contact us at info@osagelearning.com.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit and at rest

  • Regular security assessments

  • Access controls and authentication systems

  • Secure hosting infrastructure

6.2 Data Retention

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Privacy Rights

7.1 Access and Control

You can access and control your information through your parent portal, including:

  • Viewing and updating account information

  • Managing student logins and settings

  • Reviewing student progress data

  • Deleting your account and associated data

7.2 Data Deletion

You may request deletion of your account and all associated data by:

7.3 Communication Preferences

You can manage your communication preferences through your account settings or by contacting us directly.

8. Cookies and Tracking Technologies

8.1 Cookies

We use cookies and similar tracking technologies to:

  • Remember your login status and preferences

  • Analyze platform usage and performance

  • Improve user experience

8.2 Managing Cookies

You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

9. International Users

Our services are intended for users in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website

  • Updating the "Last Updated" date

  • Sending email notification for significant changes

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Educational Privacy Laws

12.1 FERPA

While our current B2C model does not fall under FERPA (Family Educational Rights and Privacy Act), we design our privacy practices with FERPA principles in mind to ensure compatibility with future educational institution partnerships.

12.2 State Privacy Laws

We comply with applicable state privacy laws, including those specific to educational technology and student data protection.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@osagelearning.com
Address: Osage Learning LLC
3 Destiny Way
Turner, ME 04282 USA

For privacy-related requests, please include "Privacy Request" in the subject line of your email.

Data Controller Information

Osage Learning LLC is the data controller responsible for your personal information under this Privacy Policy.

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